Small is good. Lots of great friendly and experienced staff who are experienced. Mom was unresponsive, dying. These folks were on the button with every need. Wait time never more than a few minutes – that’s key. Face it – who cares about the fact the building is old. It’s who is inside and how they all treat each other that matters. Mom was also at Heartland – and let me tell you – the difference couldn’t be more stark. Heartland, although the staff do mean well, are just overwhelmed, and way younger. The girls at Heartland are in their early 20’s versus the Manor where they have staffers who’ve been there 10 and 20+ years. I highly recommend this place.